Gaming should always be fun — never a source of stress or financial hardship. egames is committed to giving every Filipino player the tools, information, and support they need to stay in control.
egames gives every player practical, easy-to-use tools to manage their gaming activity. These are available directly from your account settings — no need to call anyone.
Set a daily, weekly, or monthly cap on how much you can deposit into your egames account. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period — giving you time to reconsider before raising your spending ceiling.
Set a session duration reminder and egames will notify you when you've been playing for your chosen length of time. It's a simple nudge to step back, take a breath, and decide whether you want to continue — or call it a day.
If you feel you need a break, egames offers self-exclusion periods of 30 days, 90 days, 180 days, or permanent exclusion. Once activated, you will not be able to log in or deposit during the exclusion period. Requests are processed within 24 hours.
The egames platform displays your net session win/loss in real time so you always know exactly where you stand financially. No surprises — just clear, honest information to help you make informed decisions about your gaming session.
Need a short break without committing to full self-exclusion? A cooling-off period temporarily suspends your account for 24 hours, 48 hours, or 7 days. It's a lighter option that still gives you the space to reset and reflect.
Set a maximum loss threshold per day, week, or month. Once you reach your limit, egames will automatically prevent further wagers for the remainder of that period. It's one of the most effective tools for keeping gaming within your personal budget.
For most Filipino players, gaming on egames is exactly what it should be — a fun, exciting way to unwind after a long day in Manila traffic, enjoy some friendly competition, or try your luck on a favourite slot. And that's perfectly fine. Responsible gaming isn't about telling you not to play. It's about making sure that gaming stays in its proper place: as entertainment, not a financial strategy or an escape from real-life problems.
At egames, we define responsible gaming as playing within your means, with full awareness of the risks involved, and with the freedom to stop whenever you choose. It means treating every peso you wager as the cost of entertainment — not as an investment you expect to get back. It means never chasing losses, never borrowing money to fund your gaming, and never letting gaming interfere with your work, your family, or your wellbeing.
The reality is that the house always has a mathematical edge over time. That's not a secret — it's how gaming works. egames is transparent about this. Our games are certified fair, our RTP (return-to-player) rates are published, and we never encourage players to bet more than they're comfortable losing. We want you to enjoy egames for years to come, and that only happens when gaming stays fun.
If you're ever unsure whether your gaming habits are healthy, the self-assessment questions below are a good starting point. And if you ever feel like things are getting out of hand, our support team is available 24/7 — no judgment, just help.
You spend more money on gaming than you originally planned, or more than you can comfortably afford to lose.
You chase losses — continuing to play in an attempt to win back money you've already lost.
Gaming is affecting your sleep, your work performance, or your relationships with family and friends.
You feel restless, irritable, or anxious when you're not able to play, or when you try to cut back.
You've borrowed money — from friends, family, or through loans — to fund your gaming activity.
You hide your gaming activity from people close to you, or feel guilty or ashamed about how much you play.
If any of these sound familiar, please reach out to our support team or use the self-exclusion tool in your account settings. You don't have to deal with this alone.
Be honest with yourself. If you answer "yes" to two or more of these questions, it may be worth speaking to someone or using one of egames' responsible gaming tools.
Have you ever taken time off work or school to spend more time gaming on egames or any other platform?
Do you find yourself thinking about gaming constantly — planning your next session, replaying past wins or losses in your head?
Have you ever gambled with money that was meant for rent, bills, groceries, or other essential expenses?
After losing, do you feel a strong urge to return immediately and win your money back, rather than accepting the loss and moving on?
Have you ever lied to a family member, partner, or friend about how much time or money you spend on gaming?
Do you feel that gaming is the main way you cope with stress, loneliness, boredom, or difficult emotions?
Have you ever tried to cut back or stop gaming but found it difficult or impossible to follow through?
Has gaming ever caused serious financial problems for you or your family — missed payments, debt, or financial stress?
If you answered yes to two or more of these questions, we strongly encourage you to use the self-exclusion or cooling-off tools in your egames account, or to reach out to our 24/7 support team. There is no shame in asking for help — it takes real strength to recognise when something isn't working and to take action.
Manage My Account SettingsActivating self-exclusion on egames takes less than two minutes. Here's exactly how to do it, step by step.
Visit egames.one and log in using your registered mobile number or email address and your password. Make sure you're on a secure, private connection — not a shared device or public Wi-Fi.
Click on your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu. This is where all your responsible gaming tools are located.
Inside Account Settings, navigate to the "Responsible Gaming" tab. You'll find all available tools here: deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion.
Select your preferred self-exclusion duration: 30 days, 90 days, 180 days, or permanent exclusion. Think carefully before choosing — once activated, the exclusion cannot be reversed until the period ends.
Review your selection and confirm. You'll receive a confirmation message via SMS and email. Your account will be suspended within 24 hours. Any available balance will be held securely and returned to you upon request after the exclusion period ends.
If you're having trouble activating self-exclusion through your account settings, or if you need it done urgently, contact our 24/7 live chat support team directly. They will process your request immediately, no questions asked.
These habits help thousands of Filipino players enjoy egames responsibly every day.
Decide how much you're comfortable spending before you open the app. Treat it like a night out — once the budget's gone, the session is over.
It's easy to lose track of time when you're in the zone. Use egames' session reminders or set an alarm on your phone before you start playing.
If you're stressed, anxious, or going through a tough time, gaming is not the answer. Take a break and come back when you're in a better headspace.
Losing streaks happen to everyone. Accept them as part of the game and walk away. Chasing losses almost always makes things worse — not better.
egames operates within the framework set by PAGCOR and supports the responsible gaming initiatives of Philippine regulatory authorities.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines, self-exclusion registries, and operator compliance requirements that egames adheres to as part of its licensing obligations.
Our dedicated player support team is available around the clock via live chat on the egames platform. Whether you need help activating a self-exclusion, setting deposit limits, or just want to talk through your concerns, our team is trained to assist you with empathy and without judgment — any time of day or night.
Sometimes the most important step is simply talking to a family member or close friend about what you're going through. In the Philippines, community and family support — whether in Manila, Cebu, Davao, or anywhere else — can be a powerful first line of help. You don't have to face this alone.
If you feel that problem gambling is seriously affecting your life, professional counselling from a licensed psychologist or mental health professional can make a real difference. The Philippine Mental Health Association and various DOH-accredited facilities across the country offer confidential support services for gambling-related concerns.
egames is built for Filipino players who want great entertainment without the stress. Set your limits, play within your means, and enjoy everything egames has to offer — slots, live casino, bingo, and more. Remember: gaming is most fun when it stays fun. Must be 21 or older to play.